Episode 2

When anyone and everyone can come through their door, the dedicated team of no-nonsense job coaches at the busy public employment service always try to go the extra mile for customers, changing lives every day. Gaz, 17, has been referred to the social justice team as he is about to become homeless, while single mum Olivia, 29, has dreams of setting up her own business making ethnically diverse dolls. Also featured is Rose, who has just arrived in Leeds and is new to life on Universal Credit.